Terms of Service

Last updated: 25 September 2026

These terms apply to Bikarent, a motorbike rental service in Bali. Legal entity and jurisdiction details are [LEGAL DETAILS TO BE COMPLETED].

Rental Service

Bikarent helps customers request, manage, deliver, return, invoice, and support motorbike rentals. A booking request is not final until Bikarent confirms it through its operational system.

Booking Requests and Availability

Availability is checked against Bikarent's vehicle, reservation, and maintenance records. Availability may change until a reservation is confirmed. Bikarent must revalidate availability before confirming a booking.

Pricing and Rental Duration

Pricing is calculated by Bikarent services using stored pricing rules and snapshots. Bikarent uses a minimum billing rule of two rental days and one rental day equals 24 hours. Actual requested rental periods may be shorter than the minimum billed period.

Payment and Invoices

Invoices and payment records are managed through Bikarent backend services. Payment and invoice status are separate records and payment status must be verified by Bikarent before invoice status is treated as paid.

Cancellation and Changes

Cancellation, extension, and change requests must be handled by Bikarent according to current availability, operational status, invoice/payment state, and staff workflow. Bikarent will not promise a change until it is verified.

Customer Responsibilities

Customers must provide accurate contact, delivery, pickup, and rental information. Customers are responsible for using rented vehicles responsibly, following applicable road rules, returning vehicles on time, and reporting problems or damage promptly.

Vehicle Use, Late Return, and Damage

Vehicle handover, return, inspection, damage notes, and maintenance-required information may be recorded by Bikarent staff. Late returns, damage, accident, or emergency matters require verified operational handling and may require human support.

WhatsApp Communication

Bikarent may use WhatsApp for communication. AUTOCHAT may help draft or organize responses, but Bikarent business records remain authoritative for availability, booking, pricing, invoice, payment, and operational facts. Automated outbound replies are not enabled unless separately approved.

Service Availability

Bikarent systems, WhatsApp integrations, AI assistance, Google Spreadsheet persistence, or other infrastructure may be unavailable or delayed. Bikarent should not claim a booking, payment, or operational success until the relevant record is verified.

Limitations

Bikarent does not guarantee that every requested vehicle, delivery time, extension, discount, or support outcome will be available. Details that are unknown or unverified may require clarification or human handling.

Changes to These Terms

Bikarent may update these terms as the service changes. The updated page will show the latest revision date.

Contact

Contact Bikarent at [CONTACT TO BE COMPLETED].